TERMS AND CONDITIONS
This website is operated by The Untouchable Puppies herein referred to as “the Company” in these Terms and Conditions. For purposes of these Terms and Conditions, “Service” refers to the Company’s service which can be accessed via our website at theuntouchablepuppies.com or through our mobile application.The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Service.
By visiting our site and/or using our Service, you agree to be bound by the following Terms and Conditions (also referred to as ”Terms of Use” or “Terms”), including those additional Terms and Conditions and Policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of our Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our Service. By accessing or using any part of our Service, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions, then you are not authorized to access our Website or use our Service.
We can use third-party service providers (such as Bigcommerce, Printful, PayPal and others) to provide site metrics and other services. These third parties can use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications to your device, the browsers you use to access our Services, web pages viewed, time spent on web pages, links clicked, and conversion information. One example of a third-party service provider that we use to help deliver our Services is BigCommerce. We use BigCommerce to provide us with an online e-commerce platform. To learn more about how BigCommerce uses and processes your data, please visit BigCommerce's privacy policy. By using our Service, you consent to BigCommerce’s collection, disclosure, storage, and use of your personal information in accordance with Bigcommerce’s privacy policy at https://www.bigcommerce.com/privacy. Another example of a third-party provider that we use is Printful, who is responsible for manufacturing the products that we have for sale on our website as well as dropshipping them directly to you.To learn more about how Printful uses and processes your data, please visit Printful's privacy policy. By using our Service, you consent to Printful's collection, disclosure, storage, and use of your personal information in accordance with Printful's privacy policy at https://www.printful.com/policies/privacy.
GENERAL TERMS
By agreeing to these Terms and Conditions, you represent that you are at least 18 years of age and that you are eligible to use our Services and that you have the right, power, and ability to enter into and perform under these Terms. If you are under 18 years old, you may only use our Service with the approval of your parent or guardian. You will comply with any instructions provided to you by the Company in connection with your use of our Service. The company may establish general practices and limits concerning the use of our Service and reserves the right to change its instructions, general practices, and limits at any time, at its sole discretion, and with or without notice to you.
GENERAL RESTRICTIONS ON USE
The rights granted to you by these Terms will remain in force only for so long as these Terms remain in effect. You may not rent, transfer, assign, commercially exploit, resell or sub-license access to our Service to any third party. You may use our Site and our Services only for your personal, non-commercial purposes. You further agree not to combine or integrate our Site and our Services with hardware, software, or other technology or materials not provided by us. You may not modify or create any derivative product(s) based on our Site and/or our Services. You may not decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any component of our Site and our Services is compiled or interpreted, and nothing in these Terms should be interpreted as granting you any right to obtain or use source code. Except as expressly stated herein, no part of our Site or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of our Site or Services shall be subject to these terms. You agree not to use our Site and our Services to: (a) violate any local, state, national or international law; (b) stalk, harass, or harm another individual; (c) collect or store personal data about other users; (d) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; or (e) interfere with or disrupt the Services or servers or networks connected to our Services, or disobey any requirements, procedures, policies or regulations of networks connected to our Services. Without our written consent, you may not (1) use any high volume, automated, or electronic means to access our Services (including, without limitation, robots, spiders or scripts); or (2) frame the Site, place pop-up windows over its pages, or otherwise affect the display of its pages. You promise that any information about yourself that you voluntarily provide to us will be true, accurate, complete, and current.
MODIFICATIONS TO THE SERVICE, SERVICE, AND TERMS AND CONDITIONS
We reserve the right to modify or discontinue our Service (or any part thereof), including these Terms and Conditions, without notice at any time. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this Website, following the posting of any changes, constitutes acceptance of those changes. In addition, prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of our Service.
PRODUCTS AND SERVICES
We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction, and may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited. Although we have made every effort to display as accurately as possible the colors and images of our products that appear on our Service, we cannot guarantee that your computer monitor’s display of any color will be accurate. All sizes,colors, products and any mockups that showcase our products are approximations only, and might differ in size, color, and look from the actual product that you will be receiving. Any and all of our products are subject to being unavailable and/or discontinued at any time and without notice. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you from our Service, will meet your expectations, or that any errors in our Service will be corrected.
Refunds/Exchanges/Store Credit
At this time, we don't offer refunds, exchanges, or store credit for any of our products, and all of our sales are considered final. In the case that you receive an item that is the wrong item or an item that is defective due to a production processing error, you must notify us within 48 hours at theuntouchablepuppies@gmail.com and include pictures of the wrong/defective item in question. We will send you a replacement item of the exact same item free of charge. If in the meanwhile, your exact item has been discontinued by our manufacturer for any reason, we will attempt to send you a close equivalent at our sole discretion.
Wrong Address/Unclaimed Shipment
If you provide an address that is considered to be insufficient by the courier of choice of our third party production/fulfillment facility, you will be responsible for the cost of any reshipment of product/s requested by you. In case of any shipment of our products going unclaimed and being returned to our third party production/fulfillment facility you will be responsible for the cost of any reshipment of product/s requested by you. Please contact us at theuntouchablepuppies@gmail.com before returning any product/s, as we will not be responsible for and will not cover for any incurred shipping costs on your behalf.
If the tracking information shows your order as "delivered" but somehow you cannot locate the package, please be advised that you will have to pay for the cost of any reshipment requested by you.
"Delivered" Status
If the tracking information shows your order as "delivered" but somehow you cannot locate the package, please be advised that you will have to pay for the cost of any reshipment requested by you.
Delayed Shipment/Failed Delivery
If your shipment is delayed or marked as a "failed delivery" please check your shipping confirmation email for any mistakes in the delivery address and also check with your local post office or any neighbors to try to locate your package. If your shipping address is correct and your package was not left at the post office or with any of your neighbors, please reach out to us with your order number at theuntouchablepuppies@gmail.com and we will attempt to get to the bottom of the issue and resolve it. If no mistake was found in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may, at our sole discretion, limit or cancel quantities purchased through our Service. Such restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, according to our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our Service. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed.
OPTIONAL TOOLS
We may provide you with access to third-party tools, which we do not monitor or have any control or input over. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. As a result, we shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered by our Service is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which any tools are provided by the relevant third-party provider(s).
THIRD PARTY LINKS
Our service may include materials from third parties and third-party links available through our Service, and may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials and websites, and we do not warrant and will not have any liability or responsibility for any third party materials and websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
USER GENERATED CONTENT
We may but are under no obligation to monitor, edit, or remove content that we determine at our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
By posting comments through our Service, you agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or any third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments or other information posted by you or any third party.
All submissions made by you, the user of our service, including but not limited to all remarks, suggestions, ideas, graphics, or other information communicated to the Company by or through our Service(s) will forever be the property of the Company. The company will not be required to treat any Submission as proprietary or confidential, and will not be liable for any ideas for its business (including without limitation, product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in any present or future operations of the Company. Without limitation, the Company will have exclusive ownership of all present and future existing rights to submissions of every kind and nature made by you to us (the Company). Except as noted below under PERSONAL INFORMATION, the Company will be entitled to use any Submissions made by you the user to us (the Company) for any commercial or any other purpose whatsoever without compensation to you or any other person sending the Submission(s). You acknowledge that you are responsible for whatever material you submit, and you, not the Company, have full responsibility for the submission, including its legality, reliability, appropriateness, originality, and copyright. No compensation of any kind will be paid by the Company with respect to our use of any Submission(s). The Company is under no obligation to post any Submission(s) made by you, to us (the Company).
PERSONAL INFORMATION
Your submission of personal information through the Service is governed by our Privacy Policy. Personally identifiable information that may be received on our site is provided voluntarily by any visitor to our site. Please read our Privacy Policy for information regarding the handling of the personal information you provide to the Company.
ERRORS, INACCURACIES, AND OMISSIONS
From time to time there may be information available through our Service that contains typographical errors, inaccuracies, or omissions that may relate to, among other things, product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or to cancel orders if any information in our Service or on any related website is inaccurate at any time and without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify, information in our Service, or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in our Service or on any related website should be taken to indicate that all information in our Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to the other prohibitions described in these Terms and Conditions, you are prohibited from using our Service, our Site or its content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purposes; or (k) to interfere with or circumvent the security features of our Service or any related website, or the Internet. The Company reserves the right to terminate your use of our Service or any related website for violating this Section or for violating any other prohibited uses described in these Terms and Conditions.
DISCLAIMERS OF WARRANTIES; LIMITATION OF LIABILITY
The Company does not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. To the extent permitted by law, we may make and preserve copies of any information or any other content or data you provide through our Service for internal back-up and/or other legal or regulatory purposes. However, neither the Company nor BigCommerce or Printful are obligated to preserve copies of such information, content or other data.
We do not warrant that the results that may be obtained from the use of our Service will be accurate or reliable.
You agree that from time to time we may remove our Service for indefinite periods of time or cancel our Service at any time, in each case without notice to you. In addition, you understand that our Service may be interrupted or permanently unavailable if the Service violates Bigcommerce's or Printful's Terms of Service of Privacy Policy.
You expressly agree that your use of, or inability to use our Service is at your own risk. Our Service and all products and services delivered to you through our Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either expressed or implied, inclucing all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, in each case to the extent permitted by applicable law.
In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of our Services or any products procured using our Service, or for any other claim related in any way to your use of our Service, or any of our products, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind, incurred as a result of the use of our Service, or any content (or product) posted, transmitted, or otherwise made available via our Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless the Company and and any of our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees or parent companies, harmless from any claim or demand, including attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any applicable law or the rights of a third party.
SEVERABILITY
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, but such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site. If according to our own sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Accordingly, we may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditons shall not constitute a waiver os such right or provision.
These Terms and Conditions and any policies or operationg rules posted by us on this Site or in respect to our Service, constitute the entire agreement and understanding between you and us, and govern your use of our Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to any prior versions of these Terms and Conditons). In no event shall any ambiguities in the interpretation of these Terms and Conditions be construed against the drafting party. The Company (The Untouchable Puppies) reserves the right to change, modify or amend these Terms and Conditions at any time and without any notice.
GOVERNING LAW
These Terms and Conditions and any separate agreements wherby we provide you Services shall be governed by and construed in accordance with the laws of the State of California.
DISPUTE RESOLUTION
Any dispute arising from this agreement shall be resolved throuh negotiation, mediation, or arbitration in accordance with the laws of the State of California.
NOTICE FOR USERS IN CALIFORNIA
Under California Civil Code Section 1789.3, users of our Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
INVOICE ERRORS & OMISSIONS
Invoices are subject to correction for any omission or error, with all errors being allowed 14 working days to be corrected. Should it be necessary to institute any legal proceedings for collection, you, our customer, agrees to pay all reasonable attorney fees to be determined by the court therein and all costs of the suit. We cannot guarantee the results obtained through the use of our products, due to the wide variance in applications.
OUR INTELLECTUAL PROPERTY RIGHTS
All names, logos, text, designs, graphics, characters, images, sounds, videos, photographs and other content appearing in or on our Site (all “Content”) are protected intellectual property. As such all of our content is protected by copyright, trademark, patent or other proprietary rights and laws. This includes the entire Content of our Site, copyrighted and protected as a collective work. All intellectual property rights associated with our Site are proprietary to us. You do not acquire any right, title or interest in any of our Content by accessing or using our Site. Any rights not expressly granted herein are void. Except as set forth below, the use of any Content available on our Site is strictly prohibited.
We grant you a limited license to access, and use our Site and its Content, for personal, informational, and shopping purposes. No Content from our Site may be copied, reproduced, republished, performed, displayed, downloaded, posted, transmitted or distributed in any way without written permission by the Company (The Untouchable Puppies), except that you may download or print specific Content if made available by the Company for downloading or printing, for your personal, non-commercial use. This is subject to your compliance with this Agreement and solely for as long as you continue to be permitted to access our Site. To use our Content under such an exception, you must (1) keep any copyright, trademark, or other proprietary notices intact, (2) use such Content pursuant to any licenses associated with such Content, (3) not copy or post such Content on any networked computer or broadcast it in any media, (4) make no modifications to any such Content, and (5) make no additional representations or warranties relating to such Content, except as otherwise expressly authorized herein and in writing by us, you agree not to reproduce, modify, rent, lease, perform, display, transmit, loan, sell, distribute, or create, derivative works based (in whole or in part) on all or any part on the Content on our Site.
ARTIFICIAL INTELLIGENCE
All of our content, including our book “The Untouchable Puppies”, our Character designs, and our messages and poems, as well as all other content and product designs, have been designed without the use of artificial intelligence and are protected by copyright and/or trademark as applicable.
SHIPPING / DELIVERY
Any shipping/delivery damage, shortages, defects, and errors, should be reported within 24 hours of receipt of order to us at theuntouchablepuppies@gmail.com including pictures of the product/s in question, otherwise failure to make any claims within 48 hours, shall constitute acceptance of goods, and a waiver of any and all claims. All orders are final sales and are non-refundable, except as is stated in the Refunds/Exchanges/Store Credit subsection of our Products and Services section of this Terms and Conditions agreement.
Please note that all turnaround times are estimates only and are not guaranteed. In no case shall the Company (The Untouchable Puppies) be liable for any consequential damages or damages resulting from any delay in shipment or delivery. The Company may state a delivery/shipping date which is a best estimate only. However, the Company shall not be liable for any loss or damage resulting from any delay or failure in shipment or delivery or other failure to perform all or any part of the agreement between the parties with respect to the goods' liability. The purchaser agrees to accept all product orders with the direct understanding that our liability does not exceed the invoice value of the merchandise ordered and/or shipped and delivered. For all products/items sold on our Website there will be Shipping and Handling charges unless otherwise noted specifically as “Free Shipping”. The Company reserves the right to use, through our dropshipping vendor Printful, shipping companies such as UPS, FEDEX, DHL, USPS, and any other independent carriers our dropshipping vendor Printful chooses to use. If there are any incorrect shipping charges on any orders, the Company reserves the right to either adjust the price to the correct amount or cancel the order in its entirety.
PAYMENT TERMS
All orders are subject to full payment at the time of purchase. You must agree to our Terms and Conditions and our Privacy Policy before being allowed to proceed to make your payment. We currently accept Visa, Mastercard, Discover, American Express, as well as PayPal, Google Pay and Apple Pay. If you wish to use a credit or debit card to make your purchase please use our PayPal gateway and click on the PayPal button. You do not need a PayPal account and will be able to use PayPal as a guest in order to pay with your credit or debit card. Once your payment is received, your order will be placed with our production partner. Orders will not be shipped until payment is confirmed. If payment is declined, your order will be cancelled.
SHIPMENT LIMITATIONS
While we strive to have your orders shipped in a timely manner by our dropshipping provider, we cannot guarantee delivery by a specific date. In the event of a shipment being delayed, we are unable to refund your payment after it has been received and processed, and we do not accept cancellations once your order has shipped.
Force Majeure
Neither party shall be liable for any failure or delay in performing their obligation under this Terms and Conditions Agreement due to an event of force majeure. An event of force majeure is defined as any event or circumstance beyond the reasonable control of either party, including but not limited to acts of God, e.g. natural disasters, severe weather, war, riots, strikes, lockouts, governmental actions or restrictions, epidemics, pandemics, and significant disruptions to transportation networks, internet services, or communication sytems. In such events, the affected party shall make their best effort to mitigate the impact of the force majeure event and resume performance of the obligation of this agreement as soon as is reasonable practical and possible.
CONTACT INFORMATION
Please contact us with any questions or concerns at theuntouchablepuppies@gmail.com
LAST UPDATED
This page was last updated on August 17, 2025.